Unfortunately this is still a human to human process and humans make mistakes. While we obtain a lot of information electronically, we still need to speak to a live agent. We have often found that there are significant discrepancies between the information we receive through software (APIs), insurance portals, and speaking to a live agent. While the Verifybite team does it's best to unify this accurately, the system inherently is far from perfect. It is near impossible to guarantee 100% accuracy and we definitely hope that one day we will get there

Unfortunately such a world doesn't exist. Different insurance carriers provide different quantity and quality of data. We fetch the data through multiple different sources and provide to you in a standardized format. What's more, the data and the information is integrated with the 3 most common practice management softwares - OpenDental, EagleSoft, and Dentrix

Our turnaround time varies. It also depends on how quickly you need it done by. We split any verification requests (tickets) in two categories - 1. Emergency: If it's needed today or next business day 2. Non-emergency: Everything else. Our turn around time for emergency tickets is before and up to the patient's appointment time and for non-emergency tickets, it's latest 24 hours prior to the appointment. NOTE: We recommend that you send us tickets 1-2 weeks in advance as best practice

Monday-Friday: 9am-6pm CST Saturday: Closed Sunday: Closed